Collect more responses with interactive WhatsApp surveys and 250+ industry-ready templates
Customize, connect, and send branded surveys right inside your customer's texting inbox. Star ratings, tappable answers, and follow-up questions, answered in one tap, no app to download.
Survey templates built for every industry
Texting just grew up. Meet WhatsApp Business Platform.
WhatsApp is the next evolution of texting. Instead of a plain link to a survey form, you ask branded, interactive questions, star ratings, tappable answers, and recommend scales, right inside your customer's native messaging inbox. They answer in one tap, so far more people actually respond. No survey app or link to open.
- · Plain text, no branding, easy to ignore
- · Shady-looking link to a separate form
- · Extra taps to open, most never finish
- · You can't tell who really sent it
Thanks for shopping with us! Tap a rating below, it takes one second and helps us improve.
- · Verified, branded sender
- · Images, carousels & buttons
- · Two-way, app-like conversations
- · Read receipts & rich analytics
A complete survey flow, start to finish
One WhatsApp thread asks the question, collects a one-tap answer, branches to the right follow-up, and says thanks: a conversation, not a form to fill out.
A branded rich card asks the first question with tappable answers.
Star ratings and reply chips turn questions into instant, structured responses.
Each answer triggers the right next question, right in the thread.
Hand off to staff the moment a guest needs a person.
One survey channel. Endless use cases.
From post-event feedback to five-star stays, WhatsApp Surveys gives every team a head start. Browse a few of the survey journeys you can launch today.
A searchable library of 250+ designed surveys
Browse by industry, survey type, tone, provider, and use case. Preview a survey template, make it yours, and send, all in one streamlined workflow built for feedback teams.
Thanks for joining us, {{first_name}}! On a scale of 1–5, how likely are you to recommend Summit to a colleague? Tap a number — that's the whole survey.
Post-Event Net Promoter
We hope the Ocean Suite treated you well! Tap a star rating below — and if anything fell short, tell us and a manager will make it right today.
Post-Stay Satisfaction
You just finished setup, {{first_name}}. How easy was it to get going? Your answer helps us smooth out the rough edges for everyone.
Onboarding Check-In
Your support changes lives. What matters most to you about our work right now? Pick one — it shapes where we focus next quarter.
Donor Pulse
Your order landed a week ago — how's it holding up? Tap a rating, and if you love it we'll help you post a review in two taps.
Post-Purchase Review
Now that we've wrapped, {{first_name}}, how satisfied are you with the outcome? Three quick taps and an optional note — that's it.
Engagement Wrap-Up
Thanks for seeing Dr. Patel today. How would you rate your visit? Your feedback is confidential and helps us care for patients better.
Visit Feedback
Order #{{order_id}} was delivered, {{first_name}}. How easy was the delivery and tracking experience? One tap tells us a lot.
Delivery Experience
We've got room for one big feature this quarter, {{first_name}}. Which should we ship first? Tap to vote — results update live.
Feature Vote
Sorry to see you cancel. What was the main reason? It's anonymous, takes one tap, and genuinely shapes what we fix next.
Churn-Reason Survey
Two dishes, one spot on the menu, {{first_name}}. Which should we run this weekend? Voters get 10% off when they come in.
Weekend Quick Poll
Three months in, {{first_name}} — how likely are you to recommend Peak to a friend? Tap a score, and tell us one thing we could do better.
Member Satisfaction
250+ ready-made survey templates
A searchable library covering every survey you can imagine.
Industry-specific survey packs
Curated bundles built for your vertical, out of the box.
Drag-and-edit customization
Swap questions, scales, and media without touching code.
Rich questions & actions
Star ratings, recommend scales, answer buttons, and reply chips built in.
Provider-ready exports
Export clean payloads for your messaging provider.
Response-ready copy
Clear, on-brand questions written to get answered.
Team-friendly workflow
Share, duplicate, and ship together in one place.
Fast launch
Go from idea to live survey in minutes, not weeks.
Build once. Send through any provider.
WhatsApp Surveys is provider-flexible. Design your survey one time, then connect it to the backend that sends it to your customers. Switch or add providers whenever you need to.
Survey-sending features by provider
A high-level look at the WhatsApp Business Messaging capabilities that matter for sending surveys. Summarized from each provider's public docs; verify specifics on their WhatsApp page.
| Feature | Sureshot | Signalmash | |||
|---|---|---|---|---|---|
| Rich question cards | |||||
| Carousel questions | |||||
| Tappable answers & reply chips | |||||
| Media (images / video / files) | |||||
| Branded & verified survey sender | |||||
| Two-way responses | ? | ||||
| Read receipts & typing | |||||
| Texting / MMS survey fallback | |||||
| Delivery & response analytics | |||||
| Global / multi-carrier reach |
Marketing-native WhatsApp for B2C teams, with consent & compliance built in.
Standout: TCPA-compliant consent management, pre-flight message scanning & unified analytics.
Sureshot WhatsApp pageBoutique CPaaS with a no-code WhatsApp Studio, focused on US senders.
Standout: Drag-and-drop WhatsApp Studio with direct US carrier connections & hands-on sender registration.
Signalmash WhatsApp pageProgrammable messaging at global scale: WhatsApp in one API alongside Texting, MMS & WhatsApp.
Standout: Content Template Builder with automatic Texting/MMS fallback across 23+ countries.
Twilio WhatsApp pageWhatsApp through the unified Vonage Messages API for developers.
Standout: One Messages API spanning WhatsApp, Texting, MMS & WhatsApp; carousels of 2–10 cards.
Vonage WhatsApp pageUS-focused WhatsApp with direct carrier relationships and registration expertise.
Standout: Registered Google WhatsApp Business partner; upgrades existing 10DLC / Toll-Free / Short Code traffic.
Bandwidth WhatsApp pageSkip the approval maze. Launch in days, not weeks.
Getting your branded WhatsApp survey sender live means clearing Google brand and agent verification, carrier and telecom review, and each provider's own content rules: a slow, opaque process where a single missed detail sends you back to the start. WhatsApp Surveys streamlines it using patterns from senders that are already approved.
Why WhatsApp survey senders get stuck
Google brand & agent verification
Before a single survey sends, your brand and WhatsApp agent must be verified by Google. Incomplete branding, logos, or sample messages bounce the application back to the start.
Often 1–3 weeksCarrier & telecom review
Mobile operators review agents and survey senders market-by-market, each with their own rules. A sender cleared in one region can stall waiting on another carrier's queue.
Varies by regionProvider-specific requirements
Twilio, Vonage, Bandwidth and others each have their own submission formats, content policies, and opt-in proof. Miss a detail and you're back in the queue for another round.
Different per providerApprovals built on what already works
Instead of guessing what Google and the carriers want, you start from survey templates shaped by senders that have already cleared review. The branding, opt-in language, and message structure are already aligned with what gets approved, so you submit with confidence and spend far less time in rejection loops.
- Modeled on similar, already-approved survey senders
- Fewer rejections and resubmissions
- Submission formatted correctly per provider
- Hands-on support to resolve reviewer flags
- 1
Start from a pre-vetted survey template
Your survey is built on a structure modeled after similar surveys that have already been approved: content, branding, and opt-in patterns reviewers expect.
- 2
Submit against a guided checklist
We map your assets to each gatekeeper's requirements up front, so brand verification, sample questions, and use-case justification are complete before you submit.
- 3
Clear Google & the carriers
Submissions go in the right format for each provider and market, reducing the rejection-and-resubmit loops that cause most of the delay.
- 4
Go live with support
If a reviewer flags something, we help you resolve it directly with the provider, so you reach live status without losing weeks to back-and-forth.
Approval timelines and requirements are set by Google and the mobile carriers and vary by brand, use case, and region. WhatsApp Surveys can't guarantee approval, but a pre-vetted, correctly-formatted submission is the single biggest lever for getting through review faster.
Go from survey templates to intelligent feedback
Pro turns your survey library into a personalized, AI-powered feedback engine with real-time response analytics, no full engineering team required.
Upload CSV, personalize every survey
Map customer variables in seconds.
Personalize surveys with names, dates, booking details, recent purchases, event info, and any custom field you bring.
AI that reads every response
Themes, summarizes, and follows up, 24/7.
AI reads open-ended answers, tags them by theme, summarizes the sentiment, and auto-sends a smart follow-up question to close the loop, grounded in your knowledge base.
Survey flows
Multi-step surveys that ask, branch, and follow up.
Chain survey templates into automated journeys: reminders, re-asks, post-purchase pulses, and onboarding check-ins. Each step can wait, branch on the customer's answer, or let AI ask the right follow-up. Start from 100+ ready-made survey flows across every industry.
Build smarter survey flows, branching journeys, triggers, and AI response analysis, without needing a full engineering team.
AI that reads responses from your knowledge base
Connect your FAQs, policies, listings, and docs. The AI reads every survey response, themes and summarizes open-ended answers, auto-asks the right follow-up question grounded in your content, and hands off to a human when needed.
FAQs, policies, listings, menus, and docs: your content grounds every follow-up question.
Open-ended answers are tagged by theme and summarized, so patterns surface without manual reading.
The AI closes the loop with a smart, on-brand follow-up question grounded in your knowledge base.
When a response needs a person, it escalates to your team instantly.
Explore AI Ambassador, purpose-built AI experiences for events, vacation rentals, hotels, and nonprofits.
Now your surveys are agent-native
Beyond a human dashboard: an authenticated gateway lets autonomous AI agents discover, author, clone, send, and analyze WhatsApp surveys programmatically — exposed as an MCP server, a CLI, and an embeddable client.
MCP server
wa-surveys-mcpProDrop the library into any MCP-capable agent
CLI
wa-surveyProJSON in, JSON out — pipe it anywhere
Typed client
GatewayClientEmbed the gateway in your own code
Least-privilege keys, the same provider-approval gate as the human app, and packaged workflows from find-and-clone-survey to survey-in-a-box.
See how WhatsApp Surveys works
Watch a quick walkthrough: choose a survey, customize it, connect your provider, upload variables, and send the survey, start to finish in minutes.
Simple plans that scale with your surveys
Start free, upgrade when you're ready to send. Every plan is built to help feedback teams move faster.
Free
Explore the library and test survey ideas.
- Full access to 500 survey questions
- 10 free survey sends to test
- Survey previews & customization
- Basic response analytics
Best for testing survey ideas
Pro
Everything you need to launch real surveys.
- 300 survey questions / month
- Full access to 500 survey questions
- CSV variable uploads
- AI response analysis: theming & summaries
- Real-time response analytics & dashboards
- Survey flows with answer-based branching
- Agent toolkit: MCP server, CLI & gateway keys
- Provider integrations
- Direct survey-sender submission to all providers, with support to resolve any issues
Best for growing teams & agencies
Enterprise
Scale surveys across brands, teams, and regions.
- Everything in Pro, plus:
- Custom survey libraries
- Advanced provider setup
- Dedicated onboarding
- Team permissions
- Custom AI workflows & agent skill chains
- Priority support
Best for large brands & high-volume teams
Questions, answered
New to WhatsApp surveys? Search 50+ answers, or browse from the basics through exactly how WhatsApp Surveys gets you live.
WhatsApp basics
New to WhatsApp? Start here.WhatsApp vs other messaging
How it stacks up against Texting, WhatsApp, and iMessage.Devices, carriers & availability
Who can receive WhatsApp, and where.Security & privacy
Encryption, verification, and trust.WhatsApp for business
Sending WhatsApp as a brand.Using WhatsApp Surveys
How the product works.Agents & automation
Use WhatsApp Surveys from AI agents, MCP, and the CLI.Be first to send next-gen WhatsApp surveys
Request early access and we'll get you set up with survey templates, your provider, and AI-ready survey flows, so you can start collecting responses the moment you're in.
- First access to 250+ survey templates
- Onboarding help from our team
- Provider setup guidance
- Early-adopter pricing