Hear from guests before they check out
Send concierge-grade surveys over WhatsApp that guests answer in a tap, from a verified hotel sender they trust, so you catch issues mid-stay and earn glowing reviews after checkout.
One-tap mid-stay surveys surface problems while there's still time to fix them.
In-inbox, branded, one-tap surveys lift completion far above post-stay emails.
High scorers get a one-tap link to leave a public review; the rest reach your team.
We'd love a quick rating. One tap tells us how the Ocean Suite measured up for your {{check_in}} stay.
A sample Hospitality & Hotels WhatsApp survey, fully customizable.
How WhatsApp surveys work for Hospitality & Hotels
A guest will tell you exactly how the stay went — if you ask in a way that doesn't feel like work. The problem is that the channels hotels rely on for feedback all leak: the checkout email gets buried, the in-room card never gets filled out, and the unhappy guest skips your survey entirely and posts a one-star review instead. WhatsApp surveys move guest feedback into the native inbox under a verified, branded sender, where a question gets answered in a tap.
A post-stay survey becomes a rich card with a one-tap star rating for the stay, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what shaped the experience — the room, the front desk, breakfast, cleanliness. You can also catch issues mid-stay: a quick "how's everything so far?" card on the second morning lets you fix a problem while the guest is still on property. An open-ended box collects the quotable detail without forcing anyone to type.
The payoff is higher completion than email surveys, recovery of unhappy guests before they reach a review site, and live analytics that show which properties, shifts, and amenities are driving the scores.
Where it pays off
A second-morning "how's everything so far?" card surfaces a problem while the guest is still in the building, so the front desk can make it right before checkout.
A 1–5 "would you recommend us?" scale routes a low score privately to a manager, so you hear about a bad stay first — not from a public review.
A branded star-rating survey lands at checkout while the stay is fresh, capturing far more responses than an email survey sent days later.
Suggested-reply chips (room, front desk, breakfast, cleanliness) pinpoint where to improve, in seconds rather than a long questionnaire.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesHospitality & Hotels WhatsApp surveys: common questions
- When should a hotel send a guest survey over WhatsApp?
- Use a short mid-stay check-in to catch fixable problems on property, and a post-stay survey at or just after checkout while the experience is vivid. Because WhatsApp lands in the messaging app, both get answered fast, so timing them to the stay genuinely lifts response rates over a delayed email.
- Can a WhatsApp survey help recover an unhappy guest before they post a review?
- Yes. A low star rating or recommend score can route privately to a manager with an open-ended follow-up, so you learn about a bad stay directly and can resolve it — instead of finding out at the same time as everyone else on a review site.
- Why do WhatsApp guest surveys get more responses than email surveys?
- Guests answer in one tap — star ratings, a 1–5 recommend scale, suggested-reply chips — right in their messages, with no app to open and no form to load. That in-inbox, conversational experience drives completion well above a typical post-stay email survey.
- Do guests need an app to take the survey?
- No. WhatsApp renders in Google Messages on Android and the Messages app on iPhone with iOS 18, so the survey arrives like a normal text. Guests whose phones can't render WhatsApp get a Texting fallback, and every send honors opt-in and STOP.
Explore related categories
Get the Hospitality & Hotels survey template pack and launch your first survey in minutes.