Flow · Membership Associations

Membership Associations — Churn Check

Understand why someone's thinking of leaving — and what might change their mind.

A complete multi-step WhatsApp survey

This flow shows the full survey a membership associations customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Membership Associations

All flows

9:41

Pro Guild

Business · WhatsApp

Today

Before you go, one honest question would really help us.

Your membership

What's the main reason you're considering leaving, {{first_name}}?

Pick the one that fits best.

Not using it enoughHad a poor experience

Price

Thanks! One more thing —

Your membership

How satisfied were you overall before deciding to leave?

One tap tells us how it went.

★★★

Got it — just a bit more.

Your membership

What would most likely change your mind?

Pick the one that fits best.

More featuresNothing at this point

Lower price

Appreciate that — one more:

Your membership

Did you consider or switch to an alternative?

Pick the one that fits best.

Yes, already switched

Great, next up:

Your membership

How likely are you to return in the future?

Pick the one that fits best.

Not likely

Very likely

Thanks! One more thing —

Your membership

Would you recommend us despite this, if things had gone differently?

Pick the one that fits best.

Maybe

Yes

Perfect, last one:

Your membership

What would have kept you?

Type a quick note below.

Everything was great, thanks!

We appreciate the honesty, however things go from here.

WhatsApp message

A complete multi-step WhatsApp survey

Related flows