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WA-Surveys
Flow · Retail & E-commerce

How did we do, {{first_name}}?

A complete Retail & E-commerce survey, post-purchase, delivery & product surveys.

A complete multi-step WhatsApp survey

This flow shows the full survey a retail & e-commerce customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Retail & E-commerce
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9:41
Nova Goods
Business · WhatsApp
Today
Hi {{first_name}} 👋 it's Nova Goods. Got 30 seconds to share some quick feedback?
Your order
How did we do, {{first_name}}?

Your order arrived, one tap tells us how it went. We read every rating.

Add a commentTalk to us
Loved it
Thanks for shopping with us 🛍️ How did your latest order feel?
Rate it
Fit and quality

Was the fit and quality what you expected?

Rate it
Delivery speed

Did it arrive when you hoped?

Rate it
Easy checkout

Was checkout quick and simple?

Spot on
Love it ✅ Thanks for the feedback, {{first_name}}. We'll keep the quality coming.
WhatsApp message