Sunny results, powerful referrals
Send one-tap surveys over WhatsApp after the sale and install, so customers rate the experience from their inbox, helping you generate the referrals and reviews that drive solar growth.
In-inbox surveys beat the post-install emails homeowners ignore.
Recommendation surveys turn happy customers into your best lead source.
Separate sales and install surveys show where to improve the long journey.
Your panels are live and saving you money. One tap tells us how the whole experience went.
A sample Solar & Clean Energy WhatsApp survey, fully customizable.
How WhatsApp surveys work for Solar & Clean Energy
Solar is a high-ticket purchase that unfolds over weeks — sales, site survey, permitting, install, activation — and a customer who feels left in the dark anywhere along that journey turns into a public complaint and a lost referral. Referrals are the cheapest leads a solar company has, and they only come from customers who felt cared for. Surveys at each stage catch frustration mid-process, before it festers, and turn satisfied owners into the referrals that lower customer acquisition cost.
Sent over WhatsApp, surveys land in the customer's texting inbox as branded messages answered in a tap — a mid-install pulse on communication and clarity, and a post-install rating of the process, the crew, and the handoff. A 1–5 recommend score sorts promoters from detractors, a low score opens a private reply so you can intervene, and a high score routes straight to a referral or review ask backed by their own feedback.
The payoff is fewer customers going dark mid-project, problems caught before they go public, and a referral engine powered by genuine satisfaction.
Where it pays off
A check-in survey during the multi-week process catches frustration before it festers.
A post-install survey lands in the texting inbox with one-tap ratings on the process, crew, and communication.
A low recommend score opens a private reply, so a concern reaches you and not Google.
A happy owner routes straight to a one-tap referral ask, backed by their own high rating.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesSolar & Clean Energy WhatsApp surveys: common questions
- When should a solar company send a survey over WhatsApp?
- At more than one point in the journey — a mid-install pulse to check communication and clarity during the long wait, and a post-install survey rating the process, the crew, and the handoff. Each lands in the customer's texting inbox and is answered in a tap, so you spot frustration mid-project instead of discovering it in a review.
- Why do WhatsApp surveys beat email or Texting surveys for solar?
- On a weeks-long, high-ticket project, email surveys go unread and plain Texting makes the customer type. A WhatsApp survey uses one-tap star ratings, answer buttons, and suggested-reply chips in the native inbox, so completion runs far higher than email — giving you a real read on satisfaction at every stage.
- How do WhatsApp surveys catch frustration and earn referrals?
- A low recommend score on a mid-install pulse opens an open-ended reply, so you hear the concern privately and intervene before the customer goes dark or posts about it. A high score routes straight to a referral or review ask backed by their own feedback — turning genuine satisfaction into your lowest-cost leads.
- What can a solar company field with these survey templates?
- Mid-install pulse check-ins, post-install satisfaction ratings on the process, crew, and communication, a 1–5 recommend score, feedback-backed referral asks, and open-ended 'how was the experience?' — all as branded WhatsApp surveys in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback and opt-in and STOP compliance.
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