Flow · Airlines

Airlines — Post-flight Satisfaction

A quick rating plus what mattered most, in under a minute.

A complete multi-step WhatsApp survey

This flow shows the full survey a airlines customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Airlines

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9:41

Skyline Air

Business · WhatsApp

Today

Thanks for taking a moment — a couple of quick questions.

Your flight

How was your flight, {{first_name}}?

Welcome to your destination! One tap tells us how the flight and crew were today.

★★★

Thanks! One more thing —

Your flight

What did you like most?

Pick the one that fits best.

QualityValue for money

Speed

Perfect, last one:

Your flight

Anything we could do better?

Type a quick note below.

All good, appreciate you asking!

Thank you! Your feedback helps us improve.

WhatsApp message

A complete multi-step WhatsApp survey

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