Flow · Airlines

Airlines — Net Promoter Score

The classic loyalty metric — one recommendation score plus the reason behind it.

A complete multi-step WhatsApp survey

This flow shows the full survey a airlines customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Airlines

All flows

9:41

Skyline Air

Business · WhatsApp

Today

Thanks for being a customer — two quick questions!

Your flight

How likely are you to recommend us to a friend or colleague, {{first_name}}?

One tap tells us how it went.

★★★

Perfect, last one:

Your flight

What is the main reason for your score?

Type a quick note below.

No complaints here!

Thank you! Your feedback helps us improve.

WhatsApp message

A complete multi-step WhatsApp survey

Related flows