Flow · Furniture & Home Goods

Furniture & Home Goods — Post-delivery Satisfaction

A quick rating plus what mattered most, in under a minute.

A complete multi-step WhatsApp survey

This flow shows the full survey a furniture & home goods customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Furniture & Home Goods

All flows

9:41

Hearthstone Home

Business · WhatsApp

Today

We'd love your take — this only takes a minute.

Delivered

How's your new sofa, {{first_name}}?

Your Maple sectional arrived! One tap tells us how the delivery and setup went.

★★★

Thanks! One more thing —

Delivered

What did you like most?

Pick the one that fits best.

QualityValue for money

Speed

Perfect, last one:

Delivered

Anything we could do better?

Type a quick note below.

All good, appreciate you asking!

Thanks so much — we read every response.

WhatsApp message

A complete multi-step WhatsApp survey

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