Confirm the delivery went right, in a tap
Send a one-tap survey over WhatsApp the moment a package lands, so recipients rate the delivery from their inbox and you catch damage, lateness, or driver issues before they become complaints.
An in-inbox survey at delivery beats the feedback emails customers ignore.
Damage and accuracy surveys flag issues while you can still make it right.
Per-driver feedback shows who's delivering five-star service.
We just delivered your package. One tap confirms it arrived in good shape.
A sample Logistics & Delivery WhatsApp survey, fully customizable.
How WhatsApp surveys work for Logistics & Delivery
In logistics and delivery, the whole relationship is judged at one moment — the handoff — and most carriers never ask how it went. The post-delivery email survey lands hours later in an inbox no one opens, so a damaged package or a missed window turns into a churned account or a public complaint before you ever hear about it. WhatsApp surveys reach recipients in the texting inbox they actually check, from a verified, branded sender, the moment the package is marked delivered.
A post-delivery survey arrives as a tappable card: one-tap star ratings for the delivery experience, the condition of the package, and the timeliness, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what went wrong — late, damaged, wrong address. An open-ended reply captures the detail a rating can't, and a low score routes privately so you can make it right before it becomes a review.
The payoff is far higher response and completion rates than email surveys, delivery problems caught in time to recover the account, and live analytics that show which routes, hubs, and drivers earn the highest scores.
Where it pays off
A post-delivery survey fires when the package is marked delivered, while the experience is fresh.
One-tap star ratings for the three things that decide whether they ship with you again.
A 1–5 recommend question shows which routes and hubs earn loyalty and which are slipping.
A low score opens a private open-ended reply, so a damaged package reaches you first.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesLogistics & Delivery WhatsApp surveys: common questions
- When should a logistics service send a survey over WhatsApp?
- The moment the package is marked delivered, while the experience is fresh. A WhatsApp survey lands in the texting inbox the recipient already checks, so a one-tap rating of the delivery, the condition, and the timeliness comes back in minutes — far faster and more often than an email survey sent hours later.
- Why do WhatsApp surveys beat email surveys for logistics?
- Recipients answer in one tap — star ratings, a 1–5 recommend scale, suggested-reply chips — right in the conversation, with no app to open and no form to load. That in-inbox experience drives response and completion rates well above a typical post-delivery email survey, and read receipts tell you what actually landed.
- Can a WhatsApp survey catch delivery problems before a complaint?
- Yes. A low rating or a 'damaged' or 'late' chip can route privately to your team with an open-ended follow-up, so you learn about a bad delivery directly and can issue a fix or credit before it becomes a public review or a lost account.
- What can a logistics or delivery service field with these survey templates?
- Post-delivery satisfaction and recommend-score surveys, condition and timeliness ratings, per-route and per-driver feedback, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback when a phone can't render WhatsApp, and full opt-in and STOP compliance.
Explore related categories
Get the Logistics & Delivery survey template pack and launch your first survey in minutes.