Win the survey that wins the next sale
Send one-tap surveys over WhatsApp right after a service visit or sale, so customers rate the experience from their inbox, you protect your manufacturer score, and happy buyers leave the reviews that matter.
In-inbox surveys beat the dealer-survey emails customers ignore.
Catch a low rating in real time and resolve it before the official survey lands.
Per-advisor feedback shows who's earning the five-star reviews.
Your {{vehicle}} is all set. One tap tells us how the visit went, we read every rating.
A sample Automotive & Dealerships WhatsApp survey, fully customizable.
How WhatsApp surveys work for Automotive & Dealerships
Automotive dealerships and service centers are graded relentlessly — manufacturer satisfaction scores decide incentives, and online reviews decide whether the next buyer walks in. Yet the surveys behind both barely get answered: the post-service email goes unopened, the manufacturer's questionnaire is a chore, and the unhappy customer skips it and posts a one-star review instead. WhatsApp surveys reach customers in the texting inbox they actually read, from a verified, branded sender, with questions answered in a tap.
A post-service survey lands as a tappable card: a one-tap star rating for the advisor, the timeliness, and the work, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what shaped it. A post-sale survey rates the buying experience while it's fresh, a low score routes privately so you can recover it before a public review, and a high score routes to a one-tap review ask.
The payoff is far higher response rates than email surveys, satisfaction scores you can actually move, and live analytics that show which advisors, technicians, and salespeople earn the loyalty.
Where it pays off
A post-service survey lands as a one-tap star rating on the advisor, the timeliness, and the work.
A survey rates the purchase while it's fresh, catching a problem before it dents the score.
A low recommend score opens a private open-ended reply, so frustration reaches you first.
A happy customer routes straight to a one-tap review ask that wins the next buyer.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesAutomotive & Dealerships WhatsApp surveys: common questions
- When should a dealership send a survey over WhatsApp?
- Right after a service visit and right after a vehicle purchase, while the experience is fresh. A WhatsApp survey lands in the customer's texting inbox and is answered in a tap — rating the advisor, the timeliness, and the work — so you capture honest feedback before they'd ignore an email or the manufacturer's form.
- Why do WhatsApp surveys beat email or Texting surveys for dealerships?
- Customers answer in one tap — star ratings, a 1–5 recommend scale, suggested-reply chips — right in the messaging app, with no app to open and no form to load. That in-inbox experience drives response and completion rates well above a typical email survey, so the scores you report are based on far more responses.
- Can a WhatsApp survey catch an unhappy customer before they post a review?
- Yes. A low star rating or recommend score can route privately to a manager with an open-ended follow-up, so you hear about a bad service visit or purchase directly and can make it right — instead of finding out at the same time as everyone else on a public review site.
- What can a dealership field with these survey templates?
- Post-service and post-sale satisfaction surveys, recommend-score and advisor ratings, technician and salesperson feedback, review asks, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback when a phone can't render WhatsApp, and full opt-in and STOP compliance.
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