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WA-Surveys
Flow · Government & Public Sector

How was your visit, {{first_name}}?

A complete Government & Public Sector survey, resident, service & community surveys.

A complete multi-step WhatsApp survey

This flow shows the full survey a government & public sector customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Government & Public Sector
All flows
9:41
City Services
Business · WhatsApp
Today
Hi {{first_name}} 👋 it's City Services. Got 30 seconds to share some quick feedback?
Your service
How was your visit, {{first_name}}?

Thanks for using City Services. One tap, from your verified city, tells us how we did.

Add a commentTalk to us
All done
Great 👍 How easy was it to complete this online?
Effort scale
Rate the effort

From very difficult to very easy.

Very easy
✅ Thank you, {{first_name}}! Your feedback helps us make public services simpler for everyone.
WhatsApp message