Hear residents, in a single tap
Send trusted, one-tap surveys over WhatsApp from a verified government sender, so residents rate services and weigh in on decisions from their inbox, reaching far more people than the email or paper survey.
A trusted, verified-sender survey reaches far more residents than email or paper surveys.
Post-service surveys show how residents rate permits, licensing, and support.
Automatic Texting fallback means every resident can respond, not just smartphone power users.
Thanks for using City Services. One tap, from your verified city, tells us how we did.
A sample Government & Public Sector WhatsApp survey, fully customizable.
How WhatsApp surveys work for Government & Public Sector
Government agencies are measured on whether residents feel served — by the DMV counter, the permit office, the call center — yet the surveys meant to capture that barely get answered. Mailed questionnaires arrive too late to fix anything, the portal survey needs a login nobody keeps, and an emailed satisfaction request from an unfamiliar address reads like the phishing the public is warned about. WhatsApp surveys reach residents in the texting inbox they actually read, from a verified, branded sender that signals an official, legitimate ask.
A post-interaction survey lands as a tappable card: a one-tap star rating for the service, a 1–5 "how likely are you to recommend this office?" scale, and suggested-reply chips for what shaped it — wait time, staff, clarity of the process. An open-ended reply collects the detail, and surveys can be configured as anonymous so residents answer candidly about a frustrating experience.
The payoff is far higher response rates than email or mailed surveys, candid feedback from residents who'd otherwise stay silent, and live analytics that show which offices, services, and touchpoints are working.
Where it pays off
A post-interaction survey lands as a one-tap star rating right after a counter visit or call.
The survey arrives in the texting inbox the public actually reads, not a missed inbox or slow mail.
Surveys can be configured as anonymous, so residents tell you the hard truth about an office.
A 1–5 question shows which locations and services earn satisfaction and which are slipping.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesGovernment & Public Sector WhatsApp surveys: common questions
- When should a government agency send a resident survey over WhatsApp?
- Right after an interaction — a counter visit, a call-center resolution, a completed filing — while the experience is fresh. A WhatsApp survey lands in the texting inbox residents actually read, so you capture honest ratings of wait time, staff, and clarity in the moment, far faster than a mailed or email survey.
- Why do WhatsApp surveys get more responses than email or mailed surveys?
- Residents answer in one tap — a star rating, a 1–5 scale, suggested-reply chips — right in the messaging app, with no login and no envelope to mail back. That in-inbox experience drives response and completion rates well above email or paper, and reaches residents on iPhone and Android alike.
- Can residents respond to a government survey anonymously?
- Yes, if you configure it that way. Responses can aggregate into reporting without being tied to a name, which encourages candid feedback about a frustrating office or process. State clearly in the message whether responses are anonymous, and every send honors opt-in and STOP.
- What can a government agency field with these survey templates?
- Post-interaction satisfaction and recommend-score surveys, wait-time and staff feedback, program and service experience surveys, and anonymous-feedback options — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback when a phone can't render WhatsApp, and full opt-in and STOP compliance.
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