Flow · Government & Public Sector

Government & Public Sector — Effort Score

Measure how easy the experience felt, and what could make it smoother.

A complete multi-step WhatsApp survey

This flow shows the full survey a government & public sector customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Government & Public Sector

All flows

9:41

City Services

Business · WhatsApp

Today

Help us make this easier next time — one minute, tops.

Your service

How easy was it to get this done, {{first_name}}?

One tap tells us how it went.

★★★

Thanks! One more thing —

Your service

What made it easier or harder?

Pick the one that fits best.

Too many stepsHard to reach someone

Clear instructions

Got it — just a bit more.

Your service

Which part took the most time or effort?

Pick the one that fits best.

Waiting for a responseReaching the right person

Finding the right info

Appreciate that — one more:

Your service

How likely are you to use this again?

One tap tells us how it went.

★★★

Perfect, last one:

Your service

Anything you'd like to add?

Type a quick note below.

No complaints here!

Appreciate the feedback, we'll put it to use.

WhatsApp message

A complete multi-step WhatsApp survey

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